Refund & Cancellation Policy

Every LinkAura card is manufactured to order with your personal details, design choices, and digital profile — so we handle refunds and cancellations a little differently than off-the-shelf products. This page explains when a refund is available and how to request one.

Order cancellation

You can cancel your order free of charge any time before it enters production. Once manufacturing has started, the order can no longer be cancelled, since the card is personalised specifically for you.

Damaged or defective cards

If your card arrives damaged, has a printing error, or the NFC chip does not work when tapped, contact us within 7 days of delivery with a photo or short video of the issue. We will reprint and reship the card at no extra cost, or issue a full refund if you'd prefer not to receive a replacement.

Incorrect details

Please double-check your name, designation, contact details, and uploaded logo before submitting your order — since each card is custom-printed, we cannot accept returns for details you entered incorrectly. If you notice a mistake before your order enters production, contact us right away and we'll correct it free of charge.

Digital profile changes

Your digital profile page is separate from the physical card and can be updated by contacting us at any time, even after the card has shipped — no need for a refund or replacement if you just want to update your details.

How to request a refund

Email us at in.developer.mode@gmail.com with your order details and the reason for your request. We aim to respond within 2 business days, and approved refunds are processed to your original payment method within 5–7 business days.